Don't just take our word for it

Client feedback and loyalty

90% of survey respondents are very satisfied/satisfied with IBB

81% of our surveyed business is repeat business or through recommendation

What our clients say about us

Employment
"Time spent by secondees in the business means we get good relevant advice."

"The whole affair has taken less time than I thought it would, thanks to your diligence and tenacious handling of matters."

“I would like to take this opportunity to thank you firstly for believing in me and taking my case on.”

“I do not think that I would have keep going without your help the professional and supportive way you worked for me helped me to get through it.”

“I have always been kept fully informed of what was happening such as deadlines which made it easier for me to keep up with the paperwork.”

“I never receive anything but 100 per cent commitment from you.”

Commercial Dispute Resolution
"I am very satisfied with Paul, he's an asset, I get on with them all."

"Mark will always have an opinion - as well as alternatives. More importantly, these opinions have, with the benefit of hindsight, been shown to be insightful, appropriate and extremely valuable."

Real Estate Investment & Management
"Quality at reasonable prices compared with City firms."

“Breadth of knowledge throughout the firm."

“Legal expertise combined with good relationships."

“Strengths are efficiency, promptness and Ross Johnstone's specialist knowledge."

“West End/City standards, at non-City prices."

“Prompt and succinct information and suggestions."

Residential Development
"I think of you as an extension of my business."

"Sue Mawson is very important to us. She is thought of very highly. We are very impressed with Vivien Rimmer."

"Vivien Rimmer is spot on. The people are very important to us."

Residential Conveyancing
"Efficient, friendly and totally dependable."

"Down to earth, setting idealistic expectations, professionalism."

"Knowledge, clarity, communication, humanity, empathy."

Wills, trusts and probate
"Impressed with inheritance tax advice."

"You really care about your clients."

"Professionalism, clarity, long-serving personnel, understanding attitude."

Crime
"Well, in a nutshell, I trust you."

"Speed of response, approachability, supportive attitude."

"Always there if needed."

Personal Injury and Clinical Negligence

"I am so pleased that my family got you on board, you certainly seem to know what and how to deal with all this stuff so that will help my future prospects, I know you are acting in my best interests."

“Malcolm Underhill always gets the best possible result for his clients, understanding their needs and problems.”
Simon Edwards, counsel

“Malcolm is a friendly and approachable Solicitor, who offers an excellent level of service to myself and our client. He responds in a timely manner and communicates effectively. I would have no qualms about working with Malcolm on other cases, if the opportunity arose. It is a pleasure to work with him and I would whole heatedly recommend his service to others.”
Tracey Allport, Case Manager/Occupational Therapist

“I was a training/events organiser at the Association of Personal Injury Lawyers (APIL). I have worked with Malcolm on several occasions over the years, as he has written, developed and presented a number of training events for APIL across the country. As well as being fun to work with Malcolm has attracted excellent feedback from the members and we have frequently had to re-run courses due to popular demand! Malcolm knows his subject matter inside out, he is articulate and approachable with a good sense of humour.”
Frances Hubbard

“I provide brain injury case management services for clients of Malcolm. I regularly feedback and liaise with him regarding the clients. I have always found Malcolm to be a very good communicator, effective and highly skilled as a claimant Solicitor within the complex field of personal injury and brain injury. I have found Malcolm very supportive and always approachable.”
Nick Carter, Brain Injury Case Manager

"Dear Malcolm, I thank you and your team, from the bottom of my heart for handling this very sensitive case for me, with utmost care and personal touch. I also thank Anil for helping me and understanding my situation".

"Thank you for all your hard work over the last 4 years in securing me a successful claim."

"At the court I was put at my ease by yourself and your wonderful team of Alex and Kate, please pass on my sincere thanks to them."

"I am so pleased my union Unite had the foresight to instruct such a pleasant and professional firm of solicitors as IBB. I have told my former colleagues and fellow Unite members that they are in safe hands with you if they should themselves have difficulties in the future."

"I do not know what the future has in store for me but my financial situation has been made a lot easier with a successful claim, I would not have achieved this without you and your superb team at IBB"

Chambers Directory 2013 recommends IBB for:

Charities
IBB Solicitors is best known for its work with religious and faith-based charitable organisations, although the group also acts for big-name charities such as Barnardo's and the Teenage Cancer Trust. The team advises clients across a range of areas, including mergers, trustee issues and contractual concerns. Clients note that the group "has taken the time to understand our charity and the issues it deals with."

Peter Burnett is "approachable, experienced, has the ability to understand issues and act promptly, and provides clear and concise advice." Joanne Coleman "seeks to understand both the ethos of the charity as well as the matter at hand to ensure advice is relevant."

Construction
This team has great expertise in the industrial, hotel and leisure sectors, and acts for a number of major developer clients such as Jansons, Chancerygate and Frontier Estates. Alongside this work, it also enjoys a considerable reputation for its work in health and charities, and the team currently advises the Disabilities Trust on the construction of hospitals for people with learning difficulties. "They can cover your legal requirements from a number of angles and are a safe pair of hands" clients say. Paul Brampton is "very approachable, prompt in his replies and we get clarity and accurate comments back from him"

Crime
Sources say that this team "operates far more effectively than many of its competitors and is respected in the market." The team is recognised for its ability to handle high-end, complex matters and is among the top firms in the South in terms of monthly payments from the LSC.

Joanne Gibbons is a key contact.

Dispute Resolution
"This firm benefits from a strong capability to serve its numerous multinational clients, and is particularly popular with those operating along the M40 corridor. The firm boasts expertise in commercial fraud, shareholder disputes, and IP and IT-related matters. Sources praise the depth of its litigation practice. Big name international clients include Renault and Sony."

Paul Kite is a "decisive, quick" and "incredibly astute" lawyer who "picks up concepts easily." Clients say he "helps to keep things calm and move things on with a game plan," and provides "immediate, sensible and practical advice." Mark Lewis' practice focuses on cases with IP and IT elements and he has led on several multimillion-pound commercial disputes in the technology sector in the last year. Sources describe him as "very clever." Tim Rutherford made partner in 2011 and wins praise for his technical proficiency, strategic thinking and effective diplomacy. Clients refer to him as a "powerhouse," a "fantastic" and "tenacious" litigator with a "measured and methodical approach."

Employment
Clients turn to IBB Solicitors for its "friendly, approachable" service and "willingness to put themselves out to assist us." The team advises on restructurings, employee transfers and senior executive departures including any resulting litigation. Solicitors also act on standalone employment disputes and Employment Tribunal hearings. The team enjoys relationships with a number of top clients including Hasbro, Hertz and Adventis Group, and delivers training seminars on a range of employment issues.

Justin Govier heads the team. Clients say "the helpful, commercially aware" Justin Govier "ensures that advice given is practical to a business environment." He advises on strategic corporate restructuring programmes.
Jonathan Bruck is "a pleasure to deal with" and provides "practical advice" as well as an experienced touch in handling sensitive issues.

Business Investigations & Governance
Sources say “IBB is distinguished by its quality of service, accuracy of advice and attention to detail," and compliment the firm on the strength of its associates and paralegals." They highlight Anil Rajani's "pragmatism and commerciality" as well as his "straightforward and completely transparent" approach to interacting with clients. He heads the firm's fraud department, and is further complimented by sources for his "exceptional level of intellect."

Information Technology
“This firm handles both contentious and non-contentious IT matters, encompassing outsourcing, e-commerce, data protection, software licensing, and copyright and licensing disputes. Its client base includes both purchasers and suppliers, ranging from start-up companies to household names."

Mark Lewis is a key contact.

Personal Injury: Mainly Claimant
“IBB Solicitors operates out of offices in Uxbridge and Chesham and provides "a fantastic service" to those with severe head injuries, as well as assisting victims of child abuse. The team also boasts a highly developed approach to difficult employers' liability claims. Clients include unions GMB and Unite."

Experienced team leader Malcolm Underhill specialises in head injuries and is noted for "working hard for clients to get them the best result."

Private Client
“This team advises clients on Lasting Powers of Attorney and applications to the Court of Protection. "They are on the ball and instantly recognise the problem," say sources.

Jacqueline Almond is a key contact in the team.”

Real Estate
“IBB is applauded for the quality of its advice and value for money. Sources describe it as a "gem of a firm - providing City service at well below City prices." It has a demonstrable track record in residential developments, including options, development agreements and plot sales, and counts several house builders among its client base. It is equally as accomplished on commercial property deals, including developments, transactions and lettings. Here, in addition to advising developers, it enjoys a thriving position in representing corporates from the health and retail sectors. Highlights include acting for Moorfield Real Estate Fund on the acquisition of a former Labour Party headquarters for conversion into a hostel."

Vivien Rimmer is deemed "approachable, able to work to deadlines" and in possession of "an eye for detail." She acts on strategic land acquisitions and residential developments.Client Service "They send things through so quickly and never need to be chased up."

Real Estate Litigation
“The two-partner real estate litigation team at IBB Solicitors is well regarded for acting for commercial developers, corporate property portfolios and national house builders. The group also has particular expertise in the field of terminal dilapidations. One recent highlight involved acting for Bellway Homes on a claim against the Homes and Communities Agency for a declaration in arbitration proceedings. Other notable clients include Aviva, Dorchester Group, Xerox and Hasbro."

Andrew Olins is "an expert on dilapidations" and clients praise that he is "a lateral thinker, intelligent, intellectual and astute." Olins advised the Dorchester Group on a £60million claim against Inter Ikea and BNP Paribas for breach of a non-circumvention agreement.” The "excellent" Jonathan Mowbray "gives clear and concise advice," sources report. He recently acted for Hasbro on providing advice on the exercise of a conditional break option on the lease of a property in North Wales.

Restructuring/Insolvency
Commentators praise the team for its service levels, as underlined by clients who say that “response times are excellent, as is the quality of documentation and advice.” Clients include Aviva, AIB Group and Sony. Members of the team recently acted for Dorchester Holdings on winding-up proceedings against Pinkleton Properties.

Tim Rutherford recently led the team when assisting some of the major shareholders of Compatriot Holdings with the company's de-merger. Market observers comment strongly on his intellectual prowess.

The Legal 500 recommends IBB for:

Charities
“IBB (Iliffes Booth Bennett)’s ‘consistently excellent’ charities team advises several religious organisations on strategic and one-off transactional issues. Recent work includes advising PURE – The Clean Planet Trust on its donations arrangement with British Airways One Destination Carbon Fund. Uxbridge-based team head Joanne Coleman is ‘persuasive, eloquent and commercial’.”

Construction
“IBB (Iliffes Booth Bennett)’s ‘excellent’ and ‘authoritative’ practice is the sole adviser to Teenage Cancer Trust, and represented The Disabilities Trust in the development of an independent hospital in Swindon. Paul Brampton is ‘very authoritative’.”

Corporate and commercial
“The team at IBB (Iliffes Booth Bennett) is headed by David Clark, who has considerable experience in corporate finance. The firm represented AIM-listed Trans-Siberian Gold in its conversion of debt facilities worth close to £7m into new ordinary shares. Other clients include Renault, Continental Tyres Group and Esselte Holdings.”

Crime, fraud and licensing
“Joanne Gibbons’ team at IBB (Iliffes Booth Bennett) has expertise in criminal fraud matters, and provides clients ‘with a comprehensive, experienced service’. Recent work includes defending a client prosecuted in the parliamentary expenses scandal, and a case involving the murder of a victim with a Mach-10 submachine gun. Anil Rajani has ‘a quick mind and is attentive to detail’.”

Dispute resolution
“IBB (Iliffes Booth Bennett) acted for Ceridian in a £1m claim arising out of an abandoned outsourcing contract with Somerfield. It also represented Cummins Power Generation in a breach of contract injunction claim involving proceedings in the UK and Pakistan. Paul Kite heads the five-partner team."

Finance
“Ross Johnstone heads a four-partner team at IBB (Iliffes Booth Bennett) whose main strength is property finance. The firm also has expertise in loan restructuring. “

Insolvency and corporate recovery
“IBB (Iliffes Booth Bennett) enjoyed another successful year, winning new client Vantis plc in addition to Baker Tilly and Begbies Traynor.”

Human resources
“IBB (Iliffes Booth Bennett) provides ‘a gold-star service’ and has a ‘user-friendly and approachable style’, and advises clients such as Hertz, Hasbro and Adventis Group plc. Justin Govier is ‘an expert in his field’.”

Pensions
“IBB (Iliffes Booth Bennett) partner David Clark has experience advising trustees and employers.”

Personal injury - claimant
“Malcolm Underhill’s team at IBB (Iliffes Booth Bennett) has particular expertise in union-referred work. Areas of focus include serious injury and child abuse cases.”

Family
“IBB (Iliffes Booth Bennett) ‘guarantees a highly professional service’ and ‘unhesitatingly goes the extra mile’. It saw a significant increase in collaborative cases in 2011. Elizabeth Fitzpatrick is ‘rigorous and indefatigable’.”

Personal tax, trusts and probate
“IBB (Iliffes Booth Bennett)’s ‘totally professional’ private client practice has strength in estate administration and Court of Protection matters. In 2011 it acquired several smaller firms in the Buckinghamshire area. Jacqueline Almond is recommended.”

Property litigation
“IBB (Iliffes Booth Bennett)’s ‘strong, diverse team’ provides ‘accurate and comprehensive advice’. It represented The Dorchester Group in a complex claim against BNP Paribas, and Inter-IKEA in a £60m breach of contract case. Hasbro also instructed the firm on two landlord issues relating to an industrial estate in Wales. Jon Mowbray is an experienced litigator.”

Real estate
“IBB (Iliffes Booth Bennett) provides ‘City service, expertise and quality without the price tag’, and acts for clients including Aviva, Xerox and Moorfield. The firm was recently reappointed to Bellway Homes’ legal panel. Juliusz Wodzianski is recommended.”