Cookies Policy

Cookies Policy

Information About Our Use of Cookies



Information about us

www.ibblaw.co.uk (“our site”) and www.ibbclaims.co.uk are sites operated by IBB Solicitors ("we"). IBB Solicitors and IBB Claims are the trading names of the partnership Iliffes Booth Bennett, of Capital Court, 30 Windsor Street, Uxbridge UB8 1AB and The Bury, Church Street, Chesham, Bucks HP5 1JE.  A list of partners is available at all offices. Our VAT number is GB 422 3929 61. We are authorised and regulated by the Solicitors Regulation Authority (Reg. No. 78310).

This Cookies Policy (together with the documents referred to in it) explains what cookies are and how they are used by us on our sites. By using our sites (which includes accessing, or browsing to use any part of our sites), you indicate that you accept and agree to abide by, all the policies in this Cookies Policy, which are supplemental to the Terms of Use. If you do not agree to the policies of this Cookies Policy, please refrain from using our sites.

Other applicable terms

This Cookies Policy refers to and should be read in conjunction with the following additional site terms and policies, which also apply to your use of our sites:

Our Terms of Use, which set out the basis on which you may make use of our sites.

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our sites, you consent to such processing and you warrant that all data provided by you is accurate.

Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our sites. When using our sites, you must comply with this Acceptable Use Policy.

Our Accessibility Policy, which sets out information regarding  the mechanisms we have implemented to improve usability of our sites to the widest possible audience, irrespective of technology or ability.

The 1-Minute Cookie Guide

Interested in this issue but short of time? Here's what we think you need to know:

  • We use cookies to make our websites easier for you to use
  • We use cookies to distinguish you from other users of our sites. This helps us to provide you with a good experience when you browse our sites and also allows us to improve our sites.
  • We use cookies to help stop our online-forms from being used to send spam-email
  • We use cookies to monitor usage so we can spot trends and make improvements
  • Provide you with ads that are more relevant to you and your interests, and improve our targeting and enhance your journey through our sites and partner sites
  • Evaluate our sites' advertising and promotional effectiveness (we own the anonymous data collected and don't share it with anyone); and
  • We use both our own (first-party) and partner companies' (third-party) cookies to support these activities.
  • We do  use cookies to identify individuals  in the following circumstances:
    • when they submit an enquiry via the contact forms on our website
    • when they submit an enquiry via the  Canddi capture pop-up form which appears on our website
    • if they visit the IBB website via a hyperlink inserted in an email or newsletter sent by us to a named or generic email address
  • We do store personal information in cookies in specific circumstances. These circumstances relate to the point above, where a visitor has been identified following any of the three specified activities.

We believe that our use of cookies is very necessary for the smooth functioning of the website. We do not believe that they pose any threat to your personal privacy or online security and we recommend that you indicate that you will "allow" cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies or by disabling them when asked. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

If you "disable" cookies the interactive functions of the website will not operate. For example, data-submission via forms, as well as user-registration, user-login, and many other features of the websites cannot work fully without using cookies.

More Detailed Information

When did the law change and who enforces it?

The original EU legislation that became known as the “E-Privacy Directive“ was published in 2003 and implemented as European Directive - 2002/58/EC. It was concerned quite widely with the protection of privacy in the electronic communications sector. In 2009 the Directive was amended by Directive 2009/136/EC that included a requirement to seek consent for cookies and similar technologies. The EU Directive entered UK law on 26th May 2011 as “The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011”. It is regulated by the Information Commissioner's Office (ICO) www.ico.gov.uk who decided that enforcement would commence from 26th May 2012.

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a site. Cookies are then sent back to the originating site on each subsequent visit, or to another site that recognises that cookie. Cookies are useful because they allow a site to recognise a user’s device. You can find more information about cookies at:www.allaboutcookies.org and www.youronlinechoices.eu

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

The cookies used on this site have been categorised based on the categories found in the ICC UK Cookie guide.  We use four types of cookies on these sites:

  • Strictly necessary cookies
  • Performance cookies
  • Functionality cookies
  • and Targeting and Advertising cookies

Why are cookies used?

A cookie is used by a website to send 'state information' to a Users' browser and for the browser to return the state information to the website. The state information can be used for authentication, identification of a User session, User preferences, shopping cart contents, or anything else that can be accomplished through storing text data on the User's computer.

Cookies cannot be programmed, cannot carry viruses, and cannot install malware on the host computer. However, they can be used to track users' browsing activities which was a major privacy concern that prompted European and US law makers to take action.

Cookies are used by most websites for a variety of reasons - often very practical reasons to do with the operation of the website. However, they are also used to monitor how people are using the website (which pages are visited and how long is spent on each page). Each "visitor session" is tracked even though no effort is made to try to identify them in person.

The new legislation now states that you must be able to opt-out from having cookies stored on their computer.

What happens if you disable cookies (i.e. opt-out)?

If you decide to disable cookies we record this so you don't get asked the question again. You will find that most of the website works as expected although functions that rely on cookies are obviously disabled. These functions include using online forms (e.g. our enquiry form) or any feature that requires login. We use a cookie to remember your cookie preferences, this has a couple of consequences:

  • If you delete all your cookies you will have to tell us your preference again
  • If you use a different device, computer profile or browser you will have to tell us your preference again

What happens if you ignore the cookies question or notification?

If you ignore the question or the notification, the websites will continue to set cookies as necessary. This approach of "implied opt-in" is specifically discussed and approved in the guidance notes issued by the Information Commissioner's Office (the organisation charged with enforcement of this legislation).

Further Information About Our Use of Cookies

Strictly necessary

"Strictly Necessary" cookies let you move around the website and use essential features like secure areas and online billing. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.





This cookie is set to provide a unique identification of the User and is passed back to the server with each subsequent request. The cookie allows us to distinguish between requests from multiple Users vs. multiple requests from the same User. The information is used by many features of the Content Management System as well as the systems responsible for protecting the website from abuse (e.g. a Denial of Service attack).

one "session" (i.e. until the browser is closed)


This cookie controls whether the "privacy options" tab has been shown to the use. The tab appears only once per session on the first page that the User lands on.

one "session" (i.e. until the browser is closed)


This cookie is set to record the fact that a User has opted to disable cookies.

1 year from set/update.


This cookie is set to record the fact that a User has opted to enable cookies.

1 year from set/update.


"Performance" cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works.

Google Analytics

We use Google Analytics to monitor usage of the website. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors (not by name or IP address).





This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

2 years from set/update.


This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the_setSessionCookieTimeout() method.

30 minutes from set/update.


This cookie is no longer used by the ga.js tracking code to determine session status.

Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.

Not set.


This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.

6 months from set/update.


This cookie is used with Google Universal Analytics. This cookie allows Google to track unique users via a client identifier that is randomly generated.

2 years from set/update.



10 minutes from set/update.

Functionality Cookies

Functionality cookies allow the site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other sites.

By using our sites, you agree that we can place these types of cookies on your device.

You can find more information about the individual Functionality cookies we use and the purposes for which we use them in the table below:




More information

Functionality Cookies

PHP Session Cookies




These cookies are used to identify a user's browser as they go from page to page on the site.  They are session cookies, which means the cookies  are deleted when you leave the site. It is an integral part of the site software and is used to let the server know which users are on the site at any given time and make certain parts of the site easier to use.


The functionality cookies that we use allow us to monitor patterns of traffic on our website, accurately measure the success of our marketing campaigns and allow you to interact with social media while on our site. These cookies are stored on your computer and will expire after a set period of time.

Cookie description


Linked to individual user data?

First or third party

Referrer tracking cookie

Allows us to see if a user has found the site through one of our marketing campaigns. It is not linked to any data that allows us to identify users individually.


First party

Google Analytics tracking cookies

Collect anonymous information about how visitors use our website. Allows us to identify trends, popular types of content and make informed decisions on how to improve the site. It is not linked to any data that allows us to identify users individually.


Third party

Marketing Cookies (includes doubleclick.net, atdmt.com, Crazy Egg and ad.yieldmanager.com)

Collect information about how visitors interact with our website and our marketing campaigns.


Third party

Social media cookies (includes Twitter, Facebook, Add This)

Allows users to interact with social media through our website.


Third party

ResponseTap cookies

These cookies are used to help ResponseTap collect information about how visitors use our website. We use the information gathered to compile reports that help us to understand how people interact with our business. The cookies store unique identifiers that allow ResponseTap to track a visitors progress through our website over time.


Third party

CANDDi Tracking Cookies

We utilise a software platform called http://www.canddi.com/ to track individual users to our website. If you click on a link to the IBB Law website from an email that we send you it is likely that that activity will be tracked by CANDDi and we may follow up with you.  Filling in an enquiry form on the IBB Law website will cause the tracking code to be activated as well.  Refusing cookies on our website will not stop these cookies from tracking your computer.


Third party

Ruler Analytics Tracking Cookies

We utilise a software platform called http://ruleranalytics.com/ to do a reverse IP lookup and identify, where we can, the name of the business which is using that IP address for its Internet connection.  Refusing cookies on our website will not stop these cookies from tracking your computer as belonging to the company that is looked up.


Third party

Targeting and Advertising Cookies

Our site uses cookies to provide links to third party Social Media services such as Twitter and LinkedIn.  These cookies recognise users of these social media sites when you view content on our sites. They also allow you to quickly share content across social media, through the use of simple sharing buttons. Social Media sites may subsequently use information about your visit to target advertising to you on other sites. For this reason, these cookies are categorised as “Targeting” cookies.

You can control whether or not these cookies are used, but preventing them may stop us from offering you some services on our site. All of these cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies.

By using our site, you agree that we can place these types of cookies on your device.

You can find more information about the individual Targeting cookies we use and the purposes for which we use them in the table below:




More information

Targeting Cookies

Embedded Twitter Feed









These cookies recognise users of Twitter when you view content on our site


You can read more about Twitter’s cookie and

privacy policy here: http://twitter.com/privacy

LinkedIn Share Button









These cookies recognise users of LinkedIn when you view content on our site


You can read more about LinkedIn’s cookie policy here: http://www.linkedin.com/static?key=privacy_policy 

These cookies and similar technologies gather information about your browsing habits. They remember that you've visited a website and share this information with other organisations such as advertisers and platforms on which we may advertise. They do this in order to provide you with ads that are more relevant to you and your interests. Although these cookies and similar technologies can track your visits to other websites, they don't usually know who you are.

Without these cookies, online advertisements you encounter will be less relevant to you and your interests.


  • ACID
  • AJRBDs
  • AJUserGUID
  • bh
  • C1
  • C2
  • ctags
  • d
  • Glam_cookie_sid
  • ID
  • id
  • LO
  • mc
  • pluto
  • pluto2
  • S
  • s
  • S1
  • sess
  • svid
  • Test_cookie
  • ts
  • UA
  • ug
  • uid
  • UIDR
  • uuid
  • uuid2
  • visitorId


Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

Changes to the Cookies Policy

We may revise this Cookies Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this Cookies Policy may also be superseded by provisions or notices published elsewhere on our sites.