Fundraising Standards Board (FRSB) Complaints Report reveals 33,744 charity fundraising complaints

Charity fundraising regulator, the FRSB published its 2013 Complaints Report on 10th June 2013, revealing a total 33,744 charity fundraising complaints reported to UK charities in 2012.

Key findings of the report include:

• Over two thirds (68%) of charities report no complaints about their fundraising;
• Half of charity fundraising complaints are occur in less than 2% of the charities reporting;
• More than 8 in 10 (83%) of charities that solicit direct debit donations on the doorstep report complaints relating to it;
• Complaints are mainly incurred by larger charities undertaking high volumes of fundraising activity;
• Direct mail, telephone and doorstep fundraising remain the three most common reasons for complaint; and
• For the first time since the FRSB began monitoring in 2008, direct mail complaints have fallen to 40% of all complaints, down from 48% in 2011.

Charities that undertake high levels of fundraising may find it helpful to use this report as a checklist to ensure that they are fully compliant.

IBB’s specialist charity lawyers have a wealth of experience in delivering practical commercial advice to charities and not for profit organisations and those who work with them. Contact our charity law team here, call 01895 207809 or email charities@ibblaw.co.uk.